Resetting Your Password

If you log in to Aperian with an email and password, you can reset your password at any time in either of the following ways. 

Note: After five (5) unsuccessful login attempts, your account will be locked. You will need to contact [e-mail] to unlock the account.

Reset Password While Logged Out

• From https://app.aperian.com click on Log in and then enter your email address.
• Then, click Forgot Your Password? which you'll find underneath the password field.
• Enter the email address associated with your Aperian account, click Continue
• You will receive an email containing a unique link to reset your password. Click the button or link in the email.

• Create and confirm your new password. Passwords must be at least 12 characters in length, and must contain three of the following four character types: lower case letters (a-z), upper case letters (A-Z), numbers (0-9), and special characters (!@#$%^&*). You can use no more than two identical characters in a row (for example, "aaa" is not allowed).
• Click Reset Password. You can now log in to Aperian using your new password.
• If your organization has multifactor authentication (MFA) enabled, you will be prompted to verify your identity with your secondary authentication method. Aperian currently supports Authenticator Apps (Google Authenticator, Microsoft Authenticator, or similar), SMS (text message), and Security Keys. Follow the prompts to verify your identity.

Note: If you do not receive the email promptly, please check your spam or junk folders. Please also confirm that you have entered the email address associated with your account.

Reset Password While Logged In

• Click the user icon in the top-right of any Aperian page, and select Account Settings.

• Click the Reset Password button. 

• This will open a message asking you to confirm that you wish to reset your password. Type RESET into the box.

  

• This will log you out of your current session. You will receive an email prompting you to reset your password. Click the link in the email, and create your new password.
• Passwords must be at least 12 characters in length, and must contain three of the following four character types: lower case letters (a-z), upper case letters (A-Z), numbers (0-9), and special characters (!@#$%^&*). You can use no more than two identical characters in a row (for example, "aaa" is not allowed).
• If your organization has multifactor authentication (MFA) enabled, you will be prompted to verify your identity with your secondary authentication method. Aperian currently supports Authenticator Apps (Google Authenticator, Microsoft Authenticator, or similar), SMS (text message), and Security Keys. Follow the prompts to verify your identity.
• Click Update Password. You will be directed back to the login screen to login with your new password.