Learn more about Aperian's first AI-powered feature, Aperian Copilot.
Introduction
This short video provides a demonstration of Aperian Copilot.
Frequently Asked Questions
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What is the Aperian Copilot?
The Aperian Copilot is an AI-powered chat experience for learners to find quick answers to questions related to doing business with any of the 100+ cultures currently in the GlobeSmart Guides.
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What is the underlying AI engine for Copilot?
The Aperian Copilot utilizes a custom GPT from OpenAI to provide responses to queries posed by users. This version of GPT responds based on data only from the GlobeSmart Guides; it does not use any external information to craft its responses. If the questions are outside of the scope of what’s available in the GlobeSmart Guides, the Copilot responds with the following message:
"I’m sorry, but I don’t have enough information from the GlobeSmart Guides on that topic to give you a useful response. My knowledge is primarily focused on how to interact effectively with people in the 105 cultures currently represented in GlobeSmart. If you ask me questions about that for the cultures you will find in the link near the top of this page, I will be happy to respond. If you still don't get a useful response, please try asking your question in a different way. Thank you!"
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How protected is the data that a user enters into the text box on Copilot?
While the data typed into the chat box is sent to Pinecone vector database (where we store our Guides content for crafting answers) and OpenAI, the personally identifying information associated with the user's account stays on the Aperian platform at all times and is only visible to the user and to the Aperian developers responsible for maintaining this feature. The user's personal information (such as name or email) is not visible to the services powering Aperian Copilot, unless manually entered by the user. Copilot does not use data entered by Aperian users as a method of training.
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Is the copilot a ‘learning’ AI module?
The custom GPT underlying Copilot, OpenAI's 4o-mini model, was initially trained on a wide set of data available on the internet (as was all of ChatGPT), but in answering our users’ questions via the Copilot chat, it looks exclusively to Aperian’s GlobeSmart Guides to craft responses. Therefore, while it initially ‘learned’ from a wider base of knowledge, it currently ‘learns’ only from the material in the GlobeSmart Guides.
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Does Aperian Copilot use third party integrations or other companies' APIs?
The Aperian Copilot uses both Pinecone vector database and a custom version of OpenAI's 4o-mini model. In our case, our custom chatbot uses only our library of vetted, trusted, cultural information that makes up GlobeSmart Guides. This allows our clients to interact with all of the GlobeSmart Guides through a casual, conversational style, in any language, and allows us to feel confident that we're providing them with trusted information.
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How does the Copilot algorithm avoid cultural biases in the answers it provides?
As mentioned above, the Copilot looks to Aperian’s GlobeSmart Guides when crafting responses to user questions. These Guides are vetted content that has been researched and developed by Aperian, and is therefore generally free of cultural bias. (It should be noted, however, that nothing is completely free of bias, but we work very hard at Aperian to minimize bias in all of our material.)
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What other AI-powered products does Aperian plan to develop?
While we can't say exactly what we will develop in the future, given the overwhelmingly positive response to Copilot, we are considering other ways we can use AI to create products our clients want. For example, we're seeing a number of Copilot questions focused on using the GlobeSmart Profile and generating advice for working with colleagues. We're considering how to transform this need into a product that can help people work more effectively within their teams.
If you have any other questions while using Aperian Copilot, please don't hesitate to reach out to us at support@aperian.com.